Unit One STudy Guide

Communications 114- Unit One Study Guide

Chapter One: (Identify and Define the following concepts) Hint: be able to make examples
- Communication (systematic process)
- Symbols (arbitrary, abstract, and ambiguous)
- Levels of meaning (content and relational)
- Values (personal, professional, relationship, and cultural)
- Symbols and meanings
- Critical Thinking
Chapter Two: (Identify and Define the following concepts) Hint: be able to make examples
- Perception (selection, organization, and interpretation)
- Constructivism schemata (prototype, personal constructs, stereotypes, and scripts)
- Steps to Enhancing communication: (subjective perceptions, avoid mind reading, check perceptions with others, distinguish between fact and inference, and monitor self-serving bias)
- Influences on communication (physiology, culture, social roles, cognitive scope)
Chapter Three: (Identify and Define the following concepts) Hint: be able to make examples
- Attachment Styles (Fearful, anxious- ambivalent, dismissive, secure)
- Direct definition
- Looking glass/ reflected appraisal
- Major influences on self (family, friends, and society)
- Generalized and Particular others
- Self Sabotage
- Improving self concept ( make commitment to improvement, gain necessary knowledge, set realistic goals, accept that you are in a process, and create supportive climate)
Chapter Four: (Identify and Define the following concepts) Hint: be able to make examples
- Hearing vs. Listening
- Listening Process (mindfulness, physically receive messages, selecting- organizing, interpreting, responding, and remembering)
- Obstacles (internal- preoccupation, prejudgments, lack of effort, failure to adapt to listening style) (external- message overload, message complexity, and environmental distractions)
- Nonlistening (pseudolistening, monopolizing, selective listening, defensive listening, ambushing, and literal listening)
- Adapt Listening (mindful, control obstacles, ask questions, use aids to recall, and organize info)
- Relational Listening (mindful, suspend judgment, understand other perspective, express support)
Chapter Five: (Identify and Define the following concepts) Hint: be able to make examples
- Symbols (arbitrary, ambiguous, and abstract) Back again!!!!
- Constructing meaning
- Communication rules (regulative and constitutive)
- Punctuation
- Symbolic activities (define, evaluate, organize perceptions, allow hypothetical thought, and allow for self reflection)
- Totalizing
- Loaded language
- Hypothetical thought
- Dual perspective
- “you” and “I” language
- Enhance verbal communication (use dual perspective, own feelings and thoughts, respect others feelings and ideas and strive for accuracy and clarity)